Phoenix
Warranty, Return, Exchange & Cancellation policy

Limited Warranty:

 

Svun Sounds warrants Phoenix Handpan Oil and not its accessories to be free from defects in materials and workmanship. This condition applies only to the original retail purchaser when this instrument is purchased as new from Svun Sounds and is subject to the limitations set forth herein.

 

This guarantee is extended to the original retail purchaser only and may not be transferred or assigned to subsequent owners. Your proof of purchase or sales receipt must accompany all requests for warranty coverage. Please contact us for all warranty issues.

 

The images and the videos used on the website are for representational purpose only and have been used from Phoenix Handpan Oil's official website. 

 

Warranty Does Not Cover:

  1. Damage to Phoenix Handpan Oil or its products (internal or external or any other material) due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, perspiration, body salts and acids, or any other chemicals or polishes.
     

  2. Damage, corrosion or rusting of Phoenix Handpan Oil or its products/its components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.
     

  3. Any damage to Phoenix Handpan Oil or its products resulting from customization or modification.
     

  4. All other damage and deterioration due to normal usage, wear and tear, aging, accidents, neglect, abuse, or Acts of Nature.
     

  5. Any Phoenix products or accessories purchased from anyone other than an Authorized Phoenix Dealer.
     

  6. Phoenix Handpan Oil or its products that have been tampered by unauthorized persons, Svun Sounds make no other express warranty of any kind whatsoever. All implied warranties, including warranties of merchantability and fitness for a particular purpose, exceeding the specific provisions of this warranty are hereby disclaimed and excluded from this warranty. Svun Sounds shall not be held liable for any special, indirect consequential, incidental or other similar damage suffered by the purchaser or any third party, including without limitation, damages for loss of profits or business or damages resulting from use or performance of the instrument, even if Phoenix products or its accessory has been advised of the possibility of such damages, and Svun Sounds shall not be liable for any expenses, claims or suits arising out of or relating to any of the foregoing.

 

To obtain assistance, the Phoenix products must be taken to an authorized dealer with a copy of the sales receipt to obtain a Returns Authorization. The product must be shipped to Svun Sounds. All shipping and insurance, including any perceived “collector” value, are the sole responsibility of the original purchaser.

 

Upon arrival at the facility, a determination will be made whether the defect is covered under the terms stated above. If the repair is covered under the terms stated above, it will be repaired/replaced at no cost to the original purchaser including return shipping. If the repair is not covered under warranty, an estimate of the cost of the repair will be given to the original purchaser for their approval.

Can I return my Phoenix Oil?

Yes, only if the seal on the shipment box is not broken. You can send the product back to us in Pune, Maharashtra, at your expense, within 7 days from the date of delivery. Packaging and shipment costs will be paid by the customer. You will only need to initiate a Ticket HERE to start the return procedure. Please note, any damage incurred on the product due to improper packaging while returning, will result in no-refund to the customer. 

Refunds processed against returns will not include the charges paid towards shipping/logistics at the time of placing the order, except in case where the product received had damage/defect during the time of delivery. 

The refund will only be initiated upon inspection of the product when received back at the facility.

The respective refunded amount will reflect in your account in 5-7 working days after we have received the product. 

Please note, a transaction cost of 2% of your total invoice value will be non-refundable.

 

Can I replace my Phoenix Oil? 
Replacement will only be offered if the product received has any manufacturing defects. To be eligible for a replacement, you need to initiate a ticket HERE within 7 days from the date of delivery. The product you have ordered must be in the same condition and packaging that you received it in. If the product's original packaging has been tampered, you will not be eligible for replacement.

After we receive the product from you, we will notify you once your replacement has been shipped. 

Can I cancel my order?

You can cancel your order within 24 hours of placing the order or before your order has been shipped - whichever is earlier.

The respective refunded amount will reflect in your account in 5-7 working days after we have received the product. 

Please note, a transaction cost of 2% of your total invoice value will be non-refundable.

For any further query, feel free to get in touch with us at contact@svunsounds.com