General FAQ's

How long will my order take to arrive?

It can take you up to 30 days for delivery from the date of placing an order depending on the nature of your purchase. We will notify you when your order is shipped.

 

Are there any delivery charges?

Yes. We charge a delivery fee based upon the size, weight and where the product has to be shipped.

 

How can I track my order?

Once your order is dispatched, you will receive an email and/or SMS communication with the tracking details from our courier partner/us.

 

Do you ship internationally?

We only ship within India at the moment. Do drop us a message here if you would like to have your order delivered outside India.

 

How do I place bulk orders?

Please drop us an email at contact@svunsounds.com with your requirements and we would love to take it further. 

 

 

Returns and Exchanges 

I have received a damaged product, what do I do?

We want to apologize and urge you not to worry.  Please drop us an email at contact@svunsounds.com with pictures of the damaged product within 7 days of receiving the product and will provide you with a solution at the earliest.

 

Can I return or exchange my purchase?

Kindly refer to the return or exchange policy of the relevant product here .

 

How do I cancel an order?

Kindly refer to the cancellation policy of the relevant product here.

 

Payments 

Which payment modes do you accept?

We accept all major debit and credit cards, Net Banking, UPI and PayTm. 

 

Is there a Cash on Delivery (COD) option?

Sorry, we don’t have that option at the moment. 

 

Have a question we haven’t covered?

Please drop us an email at contact@svunsounds.com

We'd love to help you with your inquiry.